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Why choose Gnatta?

Communication is constantly evolving. It’s time your system kept you one step ahead.

A single conversation.

Every message, regardless of channel, is part of a single customer experience. Gnatta will automatically associate each message with the correct customer, and provide your agents with a single chronological view of the issue.

Interactions not tickets

Connecting external systems.

From tracking issues to stock queries, the critical information you need to respond is stored in your external databases. Gnatta collects that data and serves it up to the operator, ready to answer the customer without ever switching browser tabs.

Connecting external systems

Truly intelligent routing.

Gnatta routes interactions to the right agent, at the right time, using contextual information and your channel priorities – so there’s no more cherry picking, and no more PR fires sitting in an email backlog.

Intelligent routing

Automating the simple stuff.

Chatbots and quick replies, a baked-in AI Assistant to give your agents a timely power-up, and auto-filling customer data are just the tip of the iceberg – let Gnatta do the simple stuff, whilst your agents do the human stuff.

Quick replies chatbot dynamic

A complete contact centre solution.

With a single customer view, full data retrieval and automation at every layer, your agents are fully equipped to help every customer who needs it. Deliver your best ever customer experiences in record-breaking times – it all starts with Gnatta.

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complete contact centre

What Gnatta Does - In 90 Seconds

Gnatta unifies all of your customer messages, and delivers them to your agents in the right order.

Gnatta is trusted by brands across the globe - here's a few.

OVO Energy AO Cancer Research UK Asos
Pret a Manger P2P Superdrug The Perfume Shop
Arrow XL We Buy Any Car Doctor Collector Solar Centre
Footasylum Cosatto Beauty Bay UP Global
Hobbs London CuddleCo Damsel in a Dress Savers
FedEx Studio 8 TakePayments Freight Island
Inov8

Gnatta for omnichannel.

Managing a contact centre is hard: pressure to keep costs down, integrating new channels and dealing with changing customer expectations. It’s time for you to experience a solution that helps take these pressures away.

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Gnatta for webchat.

Not ready to move your whole contact centre? Gnatta’s powerful webchat solution is a great standalone – with automated quick replies, custom branding and intelligent routing. Take a look.

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Merging channels

Conversations, not tickets.

Tickets belong in the past. In Gnatta, every message is treated as part of a wider conversation. Gnatta will merge messages in multiple channels for a single view of the issue at hand, and let you close it down with a single response.

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real-time dashboards in gnatta

Brand new reporting suite.

Live Data   Custom Reports

Get the detail on your operation with the brand-new reporting suite – use our pre-built reports, or setup your own to report on custom fields and filters. Monitor in-the-moment with real-time dashboards and live data, so you never miss a beat.

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Codeless config

Codeless config & setup.

Gnatta is a fully-customisable solution, so you can build a contact centre that fits your needs exactly. But what makes Gnatta different is codeless config – you can be setup and running in less than a day, no developer needed. Better than out-of-the-box solutions, but more agile than any other bespoke system on the market.

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